Terms and conditions

Fused glass courses terms and conditions

All courses must be booked and paid for in advance. Payment made via Paypal.

All course participants must be over 16 years of age

Information on your booking will be email to you two weeks prior to the course date.

Rachel Bower reserves the right to refuse or terminate participation in any class if conditions of health and safety are not met.

Work clothes and closed toed shoes must be worn.

Any other safety equipment provided by Rachel must be worn.

Classes have a minimum size of 4 people and a maximum of 8. Where the minimum class size is not achieved Rachel Bower reserves the right to cancel the class. 24 hours notice will be given by email. In this event an alternative class will be offered or a full refund.

In the event that you the client cancels a booking the following charges will apply:

  • for cancellations up to 4 weeks before the course a 90% refund will be offered.
  • between 4 weeks and 1 week before the start of the course a 50% refund will be offered.
  • less than 1 week before the course no refund will be available.

In the event of unforeseen circumstances preventing the advertised class from running Rachel Bower reserves the right to offer a full refund, or an alternative course, venue or date. All reasonable steps will be taken to communicate the information to course participants.

Prices of courses include an allowance of materials, based on reasonable usage. Rachel Bower reserves the right to charge for additional materials.

Some specialist courses such as jewellery making or evening classes, require the purchase of additional materials. All materials must be paid for in advance. For specialist glass (or other material) orders payment must be made by Paypal prior to the start of any course or project.

Cancellation, delivery and returns

Delivery

Most items are in stock and will be dispatched within 2 days (excluding weekends)

When items are handmade to order please allow 5-10 days before dispatch.

You’ll receive a dispatch confirmation email the day your order is sent.

Your order will be sent on a tracked Royal Mail first class delivery. This service aims to deliver the next day, including Saturdays. A signature will be required when you receive your parcel.

Cancellation of orders and returns

We know you’ll love your purchase but just in case you change your mind you have 28 days to return your goods after they have been delivered.

If you wish to cancel your order and return your purchase, please contact us either by post using the cancellation form, or by emailing us at hello@rachelbower.co.uk.

Your cancellation notice must quote your name, address, the name or description of the goods and your order reference number (where applicable). Items are packaged in such a way that you can easily examine them on receipt and repackage if necessary.

You must contact us within 28 days of receiving your item(s) and then return the item(s) to us, unworn and unused with any labels / notices still attached, in the original packaging within fourteen (14) days of notifying us that you intend to do so. You should post your returned item to the address shown at the bottom of this page. If you have chosen to pay additional costs, such as special delivery, these costs will not be refunded if you choose to cancel.

We will refund you on receipt of returned goods using the same method by which you paid.

Please note that return postage costs will not be refunded.

For your protection we recommend that you use an insured/trackable method of return and the original packaging to ensure safe delivery.

Please note that for hygiene earrings are non-refundable unless they are faulty.

Items are intended to give years of wear and use when used appropriately. If you have cause to be concerned over the item(s) you have purchased from us, please contact us by email to hello@rachelbower.co.uk or by post to the address shown at the bottom of this page.

 

Returns for personalised items and commissions

Personalised and bespoke items are non-refundable unless they are faulty. Items are intended to give years of wear and use when used appropriately. If you have cause to be concerned over the item(s) you have purchased from us, please contact us by email to hello@rachelbower.co.uk or by post to the address shown at the bottom of this page.

 

Website terms and conditions

These terms and conditions are designed to protect your rights as a user of Rachel Bower fused glass website, and our rights as the creators of the website. Please read them carefully before using the site.

The terms “us”, “we”, and “our” refer to the owners and creators of this website, Rachel Bower fused glass. “This website” refers to Rachel Bower fused glass and any derivative websites operated by us.

By using the site you agree to be bound by the following terms and conditions:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Commercial use of any information or materials on this website is strictly prohibited without our express written permission. Please contact us to discuss commercial licencing terms.

You grant us a non-exclusive, unlimited licence in perpetuity to use any other material, information or resources you contribute to this website for any legal purposes we deem appropriate.

You agree to respect the intellectual property rights of others, and to contribute to the website only material for which you have the necessary copyright, or the explicit agreement of the copyright holder.

We reserve the right to alter, remove or otherwise process information contributed to this website without notice or explanation.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to us are acknowledged on this website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

If you see anything posted on the Site which you believe to be in breach of these Standards you may report it by submitting a site issue report. We cannot guarantee that any action will be taken as a result of your report.